FAQ
What are your office hours?
We are available Monday through Friday
from 9a.m. to 5p.m.
Where are you located?
Our office is located at 10874 Plano
Road, Suite A, Dallas Texas 75238.
What if I need something after 5 p.m.
or on the weekends?
Our phones are forwarded and answered
by a Joshua's staff member.
If we are on the other line, please leave a
message and we will return the call promptly.
What do I do if I have an alarm on my
equipment?
The first action to take is make sure
the patient is comfortable and not being affected.
If there is a problem with the patient call
911 immediately. Carefully review plugs and
connections to make sure something did not
disconnect.
Review settings on the equipment to verify
all are properly set.
If the problem persists, do not hesitate to
call Joshua's with any questions.
What do I do if the equipment does not
seem to be functioning properly?
Check all settings and connections.
If a recent adjustment to
settings or a replacement has
been inserted, please make sure
all connections and dials are as
they were prior to changes being
made.